Return and Refund Policy
We want you to be happy. If you are not satisfied with your order for any reason, you may request to return it for store credit or for an exchange. To request a return, please contact us at [email protected] within 30 days of the placement of your original order. Buyer pays for return shipping.
If your product arrives damaged or is incorrect, we will pay the return shipping cost provided we are contacted within 2 weeks of the purchase date. If we are contacted after the 2 week mark, buyer is responsible for paying for the damaged, lost or incorrect items’ shipping charge. If an item is out of stock or no longer available, you will be issued a refund or a store credit for the product.
How to Return a Product
Please send approved returns along with Return Authorization email to:
The Flower Apothecary
5737 Kanan Rd #255
Agoura Hills, CA 91301
Please include a copy of the Return Authorization emailed to you by customer service. Please be sure to indicate whether you would like store credit or if you would like an exchange. Should you like an exchange, please indicate which products you would like to exchange the returned products for. Please allow 7-14 business days after receipt of returned items for a credit or exchange of items to appear in your account.
We are Committed to Shipping Eco-Friendly
Preserving the environment is extremely important to us. As such, we do our best to package your products with environmentally friendly packaging that is recyclable.
Customer service and order fulfillment are closed to observe all national holidays.
Shipping Processing time
Please note most orders are processed within 48 business hours unless there is an issue with the order.
Please be advised that INTERNATIONAL shipping rates do not include duties/taxes levied by your government. Those fees, if applicable, will be paid by you, the customer, upon receipt of goods.
We do not sell, trade, or otherwise transfer to outside parties any of your personally identifiable information. We reserve the right to release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.